Customer Service Agent - Dutch Speaking

Here at Desenio, we are passionate about interior decor and design! Our business idea is simple: on-trend and attractive wall decor should be available to everyone. Since our inception in 2010, we’ve experienced steady growth and can now boast web shops available in more than 30 countries, with new markets opening continuously. At Desenio, you’ll find a wide selection of posters and mounting solutions, such as poster hangers and clips - often inspired by Scandinavian style.

Our team is growing steadily, and we are looking for a Dutch-speaking person to join our Customer Service team, which delivers a top of line customer satisfaction. As a Customer Service Agent you will support our customers through our main channels, which are telephone, chat and email. 

The team is dynamic, always seeks to optimize and are on a journey to build a great and efficient customer service for all our markets. For us customer service is not only a department it is a mindset. You will report to our Team Leaders in Customer Service. Their mission is to take an active part in your development and help you achieve your goals and targets. They have a strong belief that the best results derive from collaboration, taking responsibility and being prestigeless.

YOUR MAIN JOB ASSIGNMENTS ARE

• Provide excellent service to the customers in our channels - telephone, email, chat and social media.
  
• Help our customers by answering questions and solving their requests. Common errands may include solving issues related to shipments, payments and our products.
  
• Be the link between our customers and the rest of the company regarding feedback and continuous improvement suggestions.
  
• Have dialogues, when needed, with external parties such as carriers, the warehouse and payment providers.
• Other various tasks and activities may be included due to the company's needs and development. 
  

REQUIREMENTS

• Some work experience from a similar role e.g. from a service-oriented environment or with administrative work. It is a plus if you previously have worked with supporting customers through telephone, chat and email.
  
• Excellent writing and communicating in Dutch and English. If you have additional knowledge in languages related to the markets Desenio are shipping to, it is seen as a plus. 
  
  

  IT IS A PLUS

• If you previously have worked in customer service related to e-commerce and/or the retail business.
• If you are familiar with the use of Google Sheets, Google Docs, Unifaun and Zendesk.
  
  

  AS A PERSON

As a person you are a problem-solver who thrives in a dynamic and fast-changing environment. You analyze and divide problems into details to be able to find the best solution to ensure our customers receive a great experience. We believe you are a team-player with the capability to give and receive feedback respectfully as well as contributing to keeping the team spirit high. We are measuring customer satisfaction both on an individual and company level. To be able to enjoy the role as Customer Service Agent, you are willing to go the extra mile to accomplish targets and goals.  

PRACTICAL INFORMATION

Timeframe: April, according to agreements

Extent: Full-time

Location: Stockholm, Södermalm

Application: We will start selecting and interviewing right away and the position might be filled before last application date. Send your application in English by answering the application form as well as attaching CV and cover letter. Note! We do not accept applications through email.

ABOUT DESENIO GROUP

Desenio Group is a fast-growing design and e-commerce group with a simple business idea and purpose: making on-trend, affordable and attractive wall art available to everyone. Headquartered in Stockholm, Sweden, we are Europe’s leading online store for art prints and frames, and we ship to more than 35 countries worldwide. In 2020, Desenio acquired Poster Store, creating a group with 250 employees and SEK 1.3 billion in revenues. Desenio Group is backed by Verdane, a specialist growth equity investment firm that partners with ambitious Northern European tech-enabled businesses. Desenio Group’s bonds are listed on Frankfurt Stock Exchange Open Market Quotation Board. For more information, please visit deseniogroup.com.