Here at Desenio, we are passionate about interior decor and design! Our business idea is simple: on-trend and attractive wall decor should be available to everyone. Since our inception in 2010, we’ve experienced steady growth and can now boast web shops available in more than 30 countries, with new markets opening continuously. At Desenio, you’ll find a wide selection of posters and mounting solutions, such as poster hangers and clips - often inspired by Scandinavian style.
Our team is growing steadily, and we are looking for a Dutch-speaking person to join our Customer Service team, which delivers a top of line customer satisfaction. As a Customer Service Agent you will support our customers through our main channels, which are telephone, chat and email.
The team is dynamic, always seeks to optimize and are on a journey to build a great and efficient customer service for all our markets. For us customer service is not only a department it is a mindset. You will report to our Team Leaders in Customer Service. Their mission is to take an active part in your development and help you achieve your goals and targets. They have a strong belief that the best results derive from collaboration, taking responsibility and being prestigeless.
As a person you are a problem-solver who thrives in a dynamic and fast-changing environment. You analyze and divide problems into details to be able to find the best solution to ensure our customers receive a great experience. We believe you are a team-player with the capability to give and receive feedback respectfully as well as contributing to keeping the team spirit high. We are measuring customer satisfaction both on an individual and company level. To be able to enjoy the role as Customer Service Agent, you are willing to go the extra mile to accomplish targets and goals.
Timeframe: April, according to agreements
Location: Stockholm, Södermalm
Application: We will start selecting and interviewing right away and the position might be filled before last application date. Send your application in English by answering the application form as well as attaching CV and cover letter. Note! We do not accept applications through email.
Desenio Group is a fast-growing design and e-commerce group with a simple business idea and purpose: making on-trend, affordable and attractive wall art available to everyone. Headquartered in Stockholm, Sweden, we are Europe’s leading online store for art prints and frames, and we ship to more than 35 countries worldwide. In 2020, Desenio acquired Poster Store, creating a group with 250 employees and SEK 1.3 billion in revenues. Desenio Group is backed by Verdane, a specialist growth equity investment firm that partners with ambitious Northern European tech-enabled businesses. Desenio Group’s bonds are listed on Frankfurt Stock Exchange Open Market Quotation Board. For more information, please visit deseniogroup.com.
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